SHIPPING & FAQ

How long does it take for my order to be packed and shipped?
Our shipping policy for most items is 3-5 business days.  However, I do strive to have orders shipped out earlier than the estimated timeframe.

What shipping carriers do you use?
USPS Ground Advantage and USPS Priority.  All orders come with a tracking number

How much does shipping cost?
Shipping is calculated at checkout and starts at $5.50 for standard shipping (USPS Ground Advantage).  USPS Priority shipping is available for a flat rate of $16.99.  If you are within the Chapel Hill, NC area reach out to me for free local pickup.

Are your shipping windows guaranteed?
Shipping estimates are based on the most up-to-date information given by mail carriers, however the shipping windows we offer are estimates and not guarantees. Due to carrier delays outside of our control, refunds will not be issued for delivery outside of the estimated shipping window. 

What is considered a business day?
Business days are Monday - Friday, excluding holidays and are within normal 9-5 business hours.

Which countries do you ship to?
Currently, we only ship within the US.

What payment methods do you offer?
We accept all major credit/debit cards, Apple Pay, and Link

Do you make the items you sell?
Yes, every item is handmade and made to order

Can I make a custom order request or suggestion for products I would like to see in your store?
Yes, absolutely!  Please email me at WithGraceByMichelle@gmail.com and we can chat!